Revive IV Hydration & Wellness
4235 Electric Road, Suite 101, Roanoke, VA 24018
Phone: 540-268-3579 | Email: contact@revivehydrationroanoke.com
Effective Date: 9/10/2026
We know plans change. This policy explains how cancellations, rescheduling, no-shows, and refunds are handled for both clinic and mobile appointments.
1. Cancellations and Rescheduling
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the nurse's day that could have been filled by another patient. As such, we require at least 2 hours' notice for any cancellation or change to your appointment. You may cancel or reschedule by phone or text at 540-268-3579, or by email at contact@revivehydrationroanoke.com.
- Cancellations or changes made with 2+ hours' notice: no charge.
- Cancellations or changes made with less than 2 hours' notice or missed appointments ("no-shows"): a $50 cancellation fee will be charged to the card on file.
By booking an appointment, you authorize Revive to keep a valid payment card on file and to charge that card the $50 fee in the event of a late cancellation or no-show, in accordance with this policy.
2. Mobile Appointments
Mobile appointments require a provider to travel to your location and prepare supplies in advance. Once a provider has been dispatched, the travel fee is non-refundable, even if the appointment is cancelled after dispatch. Mobile appointments cancelled with less than 2 hours' notice, or missed, are subject to the same $50 cancellation fee described above.
3. Refunds for Services Already Rendered
Because our IV therapy, injections, and other in-session treatments are administered at the time of your visit, services already provided are non-refundable. If you experience an adverse reaction or have concerns about a treatment you received, please contact us immediately at 540-268-3579 so our clinical team can assist you.
4. Packages, Series, and Memberships
- Unused sessions in a prepaid package or series may be refunded on a pro-rated basis, minus the value of sessions already used (calculated at standard single-session pricing) and any applicable administrative fee, unless otherwise stated in your package agreement.
- Membership cancellations require [insert notice period, e.g., 30 days] written notice. Membership dues already billed for the current period are non-refundable, but no further charges will be made after the notice period.
5. Medications and Product Sales
Prescription medications (including GLP-1 medications such as Semaglutide or Tirzepatide), supplements, and retail products cannot be returned or refunded once dispensed, in accordance with pharmacy and safety regulations, except where required by law or in the case of a verified dispensing error.
6. Weight Loss and Hormone Therapy Programs
Medical weight loss and hormone therapy programs involve an initial clinical evaluation, lab work, and ongoing provider oversight. Program fees already incurred for consultations, labs, or dispensed medication are non-refundable. Any remaining program balance may be refunded on a pro-rated basis at Revive's discretion if you discontinue the program for a medical reason, as determined by our clinical team.
7. Exceptions
We understand that emergencies happen. The $50 late-cancellation/no-show fee may be waived at our discretion in cases of documented medical emergency or other extenuating circumstances. Please contact us as soon as possible to discuss your situation.
8. How to Request a Refund
To request a refund or dispute a charge, please contact us at 540-268-3579 or contact@revivehydrationroanoke.com. We aim to respond to all refund requests within [insert number] business days.
9. Changes to This Policy
We may update this policy from time to time. The "Effective Date" above reflects the most recent revision.
